At Lustva, we offer private access to a digital AI conversation experience. Because our service can be tried for free before purchasing, and access to our service is delivered immediately upon payment, our default policy is no refunds.
However, we want every user to have a positive experience. You may request a refund under the following conditions:
Refunds are considered if:
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You were charged in error
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You did not use the service at all and request a refund within 48 hours of purchase
To request a refund, please email us at hello@lustva.com with:
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Your email address of your Lustva account, and also used at purchase
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The reason for your refund request
We respond to all refund requests within 3 business days.
Refunds are not offered:
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If you simply changed your mind after accessing the service
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If you used the service beyond initial access
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For failure to read our product description before purchase
Lustva reserves the right to refuse refunds in cases of abuse, repeated requests, or suspected misuse.
Questions? Contact us anytime: hello@lustva.com
Lustva
Haegenbroek 25
6002 WG Weert
The Netherlands